Terms of Use

BetterHQ : Terms of Use

Welcome to BetterHQ. By registering for access to the Services and your continued use of the Services, you confirm you accept these Terms of Use and agree to be bound by them.

These Terms of Use were last updated in February 2019. BetterHQ may change these Terms of Use and will use reasonable endeavours to notify you of these changes. Please read clause 14.7 to see what your rights are if we make changes.

Please make sure to also check clause 16 at the end of this document to see terms that may apply specifically to the territory in which you reside, if outside Australia.

  1. Accounts
    • To access the Services, you must set up an account.
      • You agree and acknowledge that:
        • all information you provide BetterHQ will be true, accurate, current and complete; and
        • if you create an account on behalf of another person, you are authorised to register to use the Services and agree to these Terms of Use on behalf of that person (without limiting your obligations under these Terms of Use). BetterHQ may require a statutory declaration or similar sworn declaration (as recognised in the relevant local jurisdiction) to BetteHQ to confirm your authority.
      • If your Subscription permits, you may add your other team members to your account for them to access the Services.
      • You are responsible for maintaining the confidentially of your account and password and for all activity on or through your account (including unauthorised access by third parties) and you must not sell, transfer, license or assign your account, username, or any account rights. BetterHQ may charge a fee to reset your password.
      • You must notify BetterHQ immediately of any unauthorised use of your account. BetterHQ are not liable for any loss or damage arising in connection with any unauthorised use of your account.
  1. Trial Period
    • If you are first time user of the Services, BetterHQ may provide you with access to the Services for a 30 day free of charge (Trial Period).
    • During the Trial Period:
      • the Services will be provided for evaluation only;
      • to the extent permitted by law and subject to consumer laws applicable to you, the Services are provided “as-is” and “as-available”, BetterHQ does not make any warranties and exclude all liability arising from your use of the Services, including loss of data or Your Data; and
      • BetterHQ may terminate your access to the Services at any time in BetterHQ’s sole discretion.
    • At the end of the Trial Period:
      • you must pay the Fees as defined in Section 5.1 to continue using the Services;
      • any data entered or collected from the Services will be lost unless you purchase a Subscription or you export such data by printing reports prior to the expiry of the Trial Period.
  1. Services
    • BetterHQ grants you a non-exclusive, non-transferable, limited licence to access and use the Services in accordance with your Subscription, including any new releases and updates of Services BetterHQ may make available from time to time.
    • BetterHQ may upgrade or update the Services at any time in its sole discretion.
    • You acknowledge and agree that:
      • the speed of internet access will vary and may be affected by factors beyond BetterHQ’s control; and
      • the Services do not constitute advice .
    • You are solely responsible for:
      • determining whether the Services are suitable for your needs;
      • protecting Your Data, including backing-up Your Data in addition to us and taking appropriate measures to protect Your Data from accidental, unlawful or unauthorised access, use or disclosure;
      • complying with all applicable accounting, tax and other laws. You must check that storage of and access to Your Data will comply with all laws, including any laws requiring you to retain records.
    • You must not:
      • use or access the Services in any unlawful way or for any illegal purpose;
      • use the Services in a manner that is excessive or unusual or creates an unfair burden on the provision of the Services, or similar services, to others (as judged in BetterHQ’s reasonable discretion);
      • infringe the intellectual property rights, privacy or confidentiality of any third party;
      • impersonate any third person or attempt to impersonate any person when using the Services;
      • use the Services to distribute, send or publish any e-newsletters, bulk emails, unsolicited electronic messages or other forms of “spam”;
      • knowingly transmit any virus, worm or other disabling or malicious feature, or attempt to interfere with the operation of the Services;
      • use, modify or adapt the Service or any third party data in any way that is contrary to these Terms of Use;
      • on-sell, transfer, rent, lease or assign any copy of the Service to any third-party;
      • violate or attempt to violate any aspect of the security of the Services; or
      • modify, reverse engineer, disassemble, decompile, copy, or cause damage, disruption, unintended effect to, or interfere with, any portion of the features available through, or software in connection with Better HQ’ provision of the Services.
  1. Support
    • BetterHQ may update and carry out scheduled maintenance of the Services, so BetterHQ may have to suspend access to, or functionality on, the Services from time to time. BetterHQ will notify you of any scheduled maintenance that may interrupt the Services.
    • BetterHQ will provide you with support in accordance with its technical support policy available on the Website for which additional fees may be charged. If you encounter any errors with the Services, you must contact BetterHQ by phone or using the support section on the Website.
    • If you initiate a support request, you grant BetterHQ direct access to your account to provide you with such support.
    • You acknowledge BetterHQ may charge you for fault resolution services at BetterHQ then current rates if BetterHQ responds to a request from you that is not covered by the technical support policy.
  2. Fees and payment
    • In consideration of BetterHQ’s provision of the Service, you agree to pay BetterHQ the fees as set out on the Website for the Subscription you have selected, plus any applicable taxes (Fees). BetterHQ may change the Fees payable on notice to you.
    • Your Subscription will automatically renew, unless you give BetterHQ notice prior to the end of the current term.
    • You may upgrade or downgrade your Subscription, however you will not be given a refund for a Subscription downgrade.
    • BetterHQ will invoice you in advance for the provision of the Service, however for the SMS Service, you must pay the SMS Service Fee for SMS’ sent in arrears via the credit card you used to open your account or have nominated within your Billing Preferences. If sending more than 20 SMS at once, upon your approval, your nominated credit card will be charged immediately prior to sending.
    • You will not be entitled to a refund of any Fees you have paid in advance, except where you terminate these Terms of Use for our breach.
    • You must nominate to have the Fees debited from your nominated credit card and you authorise BetterHQ to charge the Fees to your nominated account each month.
    • If you fail to pay an invoice by the due date (as a result of a dishonoured payment on your nominated credit card), BetterHQ may charge interest on overdue amounts at the rate of 1.5% per month, or the maximum amount permitted by law (whichever is greater) with interest accruing daily, and/or suspend your account and access to the Services until all overdue amounts are paid.
  3. Third Party Products
    • The Services may contain features that interface with Third Party Products. If Third Party Products form part of your Subscription or Services, the following will apply:
      • your use of, and access to, any Third Party Products is subject to separate terms and conditions issued by the third party supplier of those products from time to time;
      • if requested, BetterHQ will liaise with the third party supplier of the Third Party Products on your behalf;
      • BetterHQ makes no representations or warranties in relation to any Third Party Products;
      • BetterHQ may suspend your use of, or access to the Third Party Products if you breach the terms and conditions applicable to the Third Party Products or if BetterHQ no longer uses such Third Party Products.
    • You acknowledge and agree BetterHQ will make Your Data available to the providers of the Third Party Products.
  4. Intellectual property rights
    • Nothing in these Terms of Use transfers ownership of any Pre-Existing Materials, Content or Services. BetterHQ reserves all rights in and to the Pre-Existing Materials, Content and Services not expressly granted to you under these Terms of Use.
    • You grant BetterHQ a non-exclusive licence to use Your Data for the purpose of performing BetterHQ obligations under these Terms of Use.
    • You consent to BetterHQ naming you as a client and reproducing your business name and logos for marketing and publicity purposes.
  5. Confidentiality and privacy
    • Each party must comply with applicable privacy law in connection with the collection, use, handling, disclosure, quality, security of and access to personal information that the party holds. BetterHQ’s applicable Privacy Policies are at https://betterhqapp.com/privacy and you will be taken to have accepted that Privacy Policy by accepting these Terms of Use.
    • Both parties must keep all Confidential Information confidential and use such information for the sole purpose of performing the obligations under these Terms of Use.
    • Neither party may use or disclose the Confidential Information except:
      • to that party’s employees or advisers on a need-to-know basis and that party must ensure that such persons understand and comply with the obligations imposed by this clause 8;
      • as required by law, subject to that party notifying the other party immediately if that party becomes aware that such disclosure may be required; or
      • with the other party’s prior written consent.
  1. Liability
    • Subject to clause (c) and to the fullest extent permitted by law:
      • the Services are provided “as-is” without warranty of any kind or representations regarding the use, performance or results of the use, of the Services;
      • in no event shall BetterHQ be liable, whether such liability is based on breach of contract, tort (including negligence), statute or otherwise:
        • for any Third Party Products;
        • for any Consequential Loss, indirect, incidental, punitive or special losses of any kind, nor for any loss of data, profit, business interruption or a security breach); and
        • any loss arising from activity on your account, including additional usage fees, loss of data or downtime caused by deliberate, inadvertent or unauthorised access by any party, or files that you upload, transmit, install or otherwise use in connection with the Services; and
      • BetterHQ’s total aggregate liability in connection with all claims arising in relation to these Terms of Use whether in contract, tort (including negligence), statute or otherwise will not exceed an amount equal to the Fees paid by you to BetterHQ in the preceding 12 months prior to the date the claim is made;
    • To the fullest extent permitted by law, where a mandatory term or statutory right cannot be waived, BetterHQ’s liability is limited, at BetterHQ’s option, to:
      • if the breach relates to goods:
        • the replacement of the goods or the supply of equivalent goods;
        • the repair of the goods;
        • the payment of the cost of replacing the goods; or
        • the payment of the cost of having the goods repaired; or
      • if the breach relates to services:
        • the supplying of the services again; or
        • the payment of the cost of having the services supplied again.
  1. Security and Data
    • BetterHQ will use reasonable precautions to prevent unauthorised disclosure of Your Data, but BetterHQ shall not be responsible for any breach of its systems by any unauthorised third party unless such breach arises as a result of BetterHQ’s gross negligence.
    • BetterHQ does not represent or warrant that the Services are entirely secure, uninterrupted or error-free. You acknowledge that the public internet is an inherently insecure environment and that BetterHQ has no control over the privacy of any communications or the security of any data outside of BetterHQ’s internal systems.
  2. Suspension and termination
    • You may terminate the Services at any time by electronic notice via the Website.
    • BetterHQ may terminate these Terms of Use on notice to you if you:
      • fail to remedy a breach within 7 days’ notice from BetterHQ requesting the breach be remedied;
      • breach these Terms of Use and that breach is not capable of remedy; or
      • becomes insolvent or enter into liquidation to the extent permitted by law.
    • Upon the expiry or termination of these Terms of Use for any reason:
      • you must pay all outstanding Fees to BetterHQ
      • you must pay any reasonable costs incurred by BetterHQ as a result of the termination (including third party cancellation fees and administrative costs), except where you have terminated for our breach;
      • on BetterHQ request you must securely destroy BetterHQ’s Confidential Information; and
      • BetterHQ will not allow you access to Your Data and you must download Your Data prior to termination or expiration.
  1. Force Majeure Event
    • If a Force Majeure Event occurs, the affected party must notify the other party and the obligations of the party will be suspended to the extent that they are affected by the relevant Force Majeure Event until that Force Majeure Event has ceased.
    • If a Force Majeure Event continues for more than 60 days, either party may terminate these Terms of Use.
  2. Notices
    • All notices and consents relating to these Terms of Use must be in writing. A notice is deemed to have been received:
      • if posted by BetterHQ on the Website, within 6 hours of the time of the post; or
      • if sent by email or by electronic message sent via the Services, when the sender receives an automated message confirming delivery or within 24 hours of that message being sent (as recorded on the device from which the sender sent the message).
    • If BetterHQ needs to provide you with notice, consent or other communication under these Terms of Use, BetterHQ will do so by sending a message to you via your account, sending an email and/or text message to the email address and/or mobile phone number specified on your account, posting a notice on BetterHQ’s Website or through push notifications.
    • If you want to contact BetterHQ you may do so by sending a message to BetterHQ via the Website or emailing BetterHQ at betterhq@reckon.com.
  3. General terms
    • Nothing in these Terms of Use will be taken as giving rise to a relationship of employment, agency, partnership or joint venture.
    • BetterHQ may sub-contract the performance of any part of the Services to any third party or assign these Terms of Use or any of BetterHQ rights or obligations under these Terms of Use.
    • These Terms of Use contains the entire understanding between the parties concerning the subject matter of the agreement and supersedes all prior communications.
    • The failure of either party to enforce any provisions under these Terms of Use will not waive the right of such party thereafter to enforce any such provisions.
    • If any term or provision of these Terms of Use is held by a court to be illegal, invalid or unenforceable under the applicable law, that term or provision will be severed from these Terms of Use and the remaining terms and conditions will be unaffected.
    • These Terms of Use is governed by, and construed in accordance with the laws of New South Wales, Australia. The parties agree to submit to the non-exclusive jurisdiction of the courts of New South Wales.  These Terms of Use shall not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is expressly excluded.
    • BetterHQ may change these Terms of Use and will use reasonable endeavours to notify you, including by posting the changes on the website. If the changes to the Terms of Use have a material adverse impact on you, you must notify us within 30 days of receiving notice of the change. If we consider that the change does have a material adverse impact on you, (determined in our sole discretion) we may allow you to continue to operate under the Terms of Use in effect immediately prior to the change. If we do not offer you this option, you may terminate on notice to us.
    • You may not assign, transfer or otherwise deal with these Terms of Use or any right under these Terms of Use without our prior written consent, which must not be unreasonably withheld. We may assign, transfer or otherwise deal with these Terms of Use or any right under these Terms of Use where it is reasonable to do so, including for example were our business is acquired by someone.
    • Any warranty, indemnity, or obligation of confidentiality in these Terms of Use will survive termination. Any other term which by its nature is intended to survive termination of these Terms of Use survives termination of these Terms of Use.
  4. Definitions and interpretation
    • In these Terms of Use:
      • Confidential Information means confidential, proprietary and commercially-sensitive information (irrespective of the form or the manner in which the information is disclosed, or the time of such disclosure) including information which:
        • is identified as confidential or ought to have been known to be confidential; and
        • relates to the business affairs and practices, including financial information, business opportunities, business plans, business processes and methodologies,
      • but does not include information which is in, or comes into, the public domain other than by a breach of these Terms of Use, or which is independently known to the other party as evidenced by its written record.
      • Consequential Loss means any loss that does not arise naturally in the ordinary course of things from the event or circumstance giving rise to the Loss.
      • Content means all exercises, advice sheets, videos, information, text, material, graphics available via the Services or Website;
      • Force Majeure Event means any act, event or cause including earthquakes, cyclones, floods, fires, lightening, storms or other acts of God, strikes or industrial disputes, riots, terrorist acts, civil disturbances, breakages of machinery or industrial conditions or arising out of any other unexpected and exceptional cause, delays in transportation and dispositions or orders of governmental authority, which:
        • directly or indirectly results in a party being prevented from or delayed in performing any of its obligations under these Terms of Use; and
        • is beyond the reasonable control of that party.
      • Intellectual Property Rights means all present and future rights conferred by statute, common law or equity in or in relation to any copyright, trademarks, designs, patents, circuit layouts, plant varieties, business and domain names, confidential information, trade secrets, inventions and other results of intellectual activity in the industrial, commercial, scientific, literary or artistic fields whether or not registered, registrable or patentable.
      • Pre-Existing Materials mean any of materials existing at the date of these Terms of Use, including all trademarks, designs, design specifications, software, hardware or other documentation and materials used in BetterHQ’s business or operations, including software, source code, scripts, materials, reports, diagrams, code, processes, methods, specifications and other works.
      • BetterHQ means the business owned by Reckon Limited (ACN 003 348 730).
      • Services means the online accounting software available on the Website.
      • SMS Service means SMS messages of up to 149 characters which you may send via the Services.
      • Subscription means the subscription type selected by you on the Website.
      • Third Party Products means any third party products and/or services, including band data feeds.
      • Your Data means the data, content, software, documents, files, information and materials you store, develop, host or publish on BetterHQ’s infrastructure using the Services.
      • Website means BetterHQ’s websites, including https://betterhqapp.com.
    • In these Terms of Use:
      • a reference to a person includes a natural person, corporation, unincorporated association or partnership;
      • a reference to a party to these Terms of Use includes its executors, administrators, substitutes, successors and permitted assigns;
      • the headings in these Terms of Use are for convenience only and have no legal effect;
      • the singular includes the plural and vice versa;
      • other grammatical forms of a defined word or expression have a corresponding meaning;
      • “including” and similar words do not imply any limitation;
      • a reference to any agreement or document is a reference to that agreement or document (and, where applicable, any of its provisions) as amended, novated, supplemented or replaced from time to time; and
      • a reference to a statute includes a reference to that statute as amended or replaced from time to time.
  1. Territorial clauses
    • United Kingdom

If you are purchasing the Services in the United Kingdom and or are subject to the jurisdiction of England and/or English law, the following terms and conditions supplement these Terms of Use and also apply to you:

  • By accepting these Terms of Use you warrant that you are not a ‘Consumer’ (as defined by the Consumer Rights Act 2015) and that you will use the Services only for commercial and/or business purposes. You acknowledge that the Services are not provided for private or domestic use and warrant that you will make no such use of them.
  • For the purposes of clause 5.1 you acknowledge and accept that you shall be responsible for the payment of all VAT (and/or similar sales or transaction taxes) that may be chargeable on the Fees.
  • Your Data may contain data which is classified as be ‘personal data’ in the United Kingdom (as defined by Directive 95/466/EC or by Regulation 2016/679, the ‘GDPR’). Where that is the case both parties agree and acknowledge that you are and shall remain the ‘data controller’ and that BetterHQ shall be the ‘data processor’.
  • You warrant that you have all necessary consents and permissions to send Your Data to BetterHQ for the purposes contemplated by these Terms of Use.
  • BetterHQ will only process personal data that you provide to it in order to deliver the Services as contemplated by these Terms of Use, or as you may specifically instruct it from time to time.
  • Your Data may be stored in facilities which are located outside of the European Economic Area, by using the Service you are agreeing that Your Data may be sent to such facilities and that you have obtained from all data subjects whose personal data you may send to BetterHQ all necessary consents and permissions to permit it to store such data in this way.
  • In the event that any data subject chooses to exercise any statutory right in relation to any personal data contained within Your Data, BetterHQ shall grant all reasonably requested assistance to you in order to assist you in complying with your statutory obligations.
  • You undertake to indemnify and hold harmless BetterHQ against all costs, claims, damages or expenses incurred by it which may be caused by any failure by you to comply with any obligation set out in this clause 16.1. You further agree that BetterHQ is reliant upon you for direction as to the extent to which it is entitled to use and process Your Data; accordingly BetterHQ shall not be liable for any claim brought by any data subject which arises from any action or omission, to the extent that such action or omission resulted directly from your instructions.



  • New Zealand

If you are purchasing the Services in New Zealand and or are subject to the jurisdiction of New Zealand and/or New Zealand law, the following terms and conditions supplement these Terms of Use and also apply to you:

  • These Terms of Use are subject to the consumer guarantees regime as set out in the Consumer Guarantees Act 1993 (NZ), as amended from time to time. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. These guarantees cannot be modified nor excluded by any contract, except in those circumstances contemplated by section 43(2) of the New Zealand Consumer Guarantees Act.


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