Security

We understand that secure storage of data and customer privacy remain a top priority. Here’s how our software supports data security and privacy of your customers.

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Secure data hosting

We use Amazon Web Services (AWS) for our for our data storage and hosting. They are the industry leading cloud service provider, allowing us to leverage their best in class security assurance program. These security protections and control processes are independently validated by multiple third-party independent assessments.

PCI compliant payments

Our payments are run through Braintree who are a validated Level 1 PCI DSS compliant service provider. They are on Visa and Mastercards global compliant provider list. This means we never store raw magnetic stripe, card validation code, or PIN block data to protect you patients online payments.

Automatic account backups

Your account & associated data, including attachments, are automatically backed-up and securely stored for your peace of mind. We have rolling automatic backups scheduled 24/7 for complete assurance.

Encyption

The data transmitted between the BetterHQ platform and you the end user is encrypted using HTTPS end to end encryption including 2048-bit SSL certification for encryption in transit. This will display in your browser as a padlock meaning your data is safe.

Data stored in Australia

Your data is store in Australia under Australian privacy law using an AWS secure data centre. To comply with Australia law, all data, backups and offsite backups are stored within Australia. For attachments and uploads we allow users to choose their own data storage location preference to support our global customer base. We are also GDPR compliant!

Your account

To help protect your account we have login security measures. Repeat failed password attempts will force a security feature of BetterHQ, blocking access to your account and helping you identify unauthorised access. It’s also important to note that you own your own data with full exports available.

Our staff & environment

The BetterHQ head office is run in a secure facility with access points and individual identification. All staff working on our software are required to undergo police checks as part of the recruitment process.

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