Security
We understand that secure storage of data and customer privacy remain a top priority. Here’s how our software supports data security and privacy of your customers.
Secure data hosting
PCI compliant payments
We manage Better Clinics subscription payments through Stripe who are a validated Level 1 PCI DSS compliant service provider.
We provide integrated payments via the following payment providers to help your business maintain compliance as these payment providers can process and store your clients payment details securely and compliantly.
Stripe – PCI DSS Level 1 – Online Checkout, Invoice Payment Link & Card-Not-Present Transactions.
Square – PCI DSS Level 1 – Terminal EFTPOS Transactions.
EziDebit – PCI DSS Level 1 – Online Checkout, Invoice Payment Link, Card-Not-Present Transactions, Direct Debit & Terminal EFTPOS Transactions.
Tyro – PCI DSS – Terminal HealthPoint Transactions (Private Health Insurance Claiming) & Terminal EFTPOS Transactions.
Tyro Health – PCI DSS – Card-Not-Present (Private Health Insurance, Medicare, DVA Claiming + Regular CNP) Transactions.
Automatic account backups
Your account & associated data, including attachments, are automatically backed-up and securely stored for your peace of mind. We have rolling automatic backups scheduled 24/7 for complete assurance.
Encyption
The data transmitted between the BetterHQ platform and you the end user is encrypted using HTTPS end to end encryption including 2048-bit SSL certification for encryption in transit. This will display in your browser as a padlock meaning your data is safe.
Data stored in Australia
Your data is store in Australia under Australian privacy law using an AWS secure data centre. To comply with Australia law, all data, backups and offsite backups are stored within Australia. For attachments and uploads we allow users to choose their own data storage location preference to support our global customer base. We are also GDPR compliant!
Your account
To help protect your account we have login security measures. Repeat failed password attempts will force a security feature of BetterHQ, blocking access to your account and helping you identify unauthorised access. It’s also important to note that you own your own data with full exports available.
Our staff & environment
The BetterHQ head office is run in a secure facility with access points and individual identification. All staff working on our software are required to undergo police checks as part of the recruitment process.
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